Privacy policy

Privacy Policy

Last updated: 22 October 2026

This Privacy Policy explains how Tidyra collects, uses, stores, and shares personal information when you visit our website, place an order, or contact us. India’s Digital Personal Data Protection Act, 2023 and related rules may apply to the processing of digital personal data.

Information We Collect

When you use our website, we may collect:

  • Contact details: your name, email address, phone number, and delivery and billing address.
  • Order details: products purchased, order value, delivery preferences, and order history.
  • Payment information: payment status and transaction references. Payments are handled by payment providers; we do not intend to store your full card or payment credentials.
  • Account information: login details and preferences, if you create an account.
  • Website and device information: IP address, browser and device type, pages visited, and interactions with our website. Cookies or similar technologies may collect some of this information.
  • Messages you send us: information you provide when contacting customer support or submitting a review.

Please do not send us sensitive personal information unless it is necessary for your request.

How We Use Your Information

We use personal information to:

  • Confirm, process, pack, and deliver your orders.
  • Send order confirmations, delivery updates, and customer support responses.
  • Process payments, refunds, and eligible returns.
  • Maintain and secure your account and our website.
  • Improve our products, website, and customer experience.
  • Send promotional messages where permitted and, when required, with your consent. You can opt out of marketing messages using the instructions in the message or by contacting us.
  • Meet applicable legal, tax, accounting, and regulatory requirements.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the website working, remember preferences, understand website usage, and support advertising or analytics where enabled. You can manage cookies through your browser settings. Blocking some cookies may affect website features.

When We Share Information

We may share relevant information with service providers that help us operate Tidyra, such as:

  • Shopify and other website or hosting providers.
  • Payment processors and fraud-prevention providers.
  • Shipping and delivery partners.
  • Customer-support, analytics, and marketing providers, where used.
  • Government authorities or other parties when required by law or necessary to protect our rights and customers.

These providers receive information needed to perform their services. Their handling of information may also be governed by their own privacy policies.

Data Storage and Security

We use reasonable measures designed to protect personal information from unauthorised access, loss, misuse, or disclosure. No website or online transmission can be guaranteed completely secure.

We keep personal information for as long as needed to provide our services, manage orders and customer support, meet legal obligations, resolve disputes, and enforce our agreements. We may retain some information where applicable law requires it.

Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information associated with you, or to withdraw consent where consent is the basis for processing. Some information may need to be retained to complete an order or meet legal obligations.

You can opt out of promotional emails by using the unsubscribe option in the email. You may still receive service messages about orders or account activity.

Children’s Privacy

Tidyra’s website is intended for use by adults. We do not knowingly collect children’s personal information for independent use of the website. If you believe a child has provided us personal information, please contact us so we can review the request.

Third-Party Websites

Our website may contain links to other websites or services. We are not responsible for their privacy practices. Please read the privacy policy of any third-party service you use.

Changes to This Policy

We may update this Privacy Policy when our practices or legal requirements change. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

For privacy questions or requests, contact:

Tidyra
Email: tidyra.support@gmail.com