Return and Refund Policy

Last updated: 22 October 2026

Tidyra offers a 7-day return window from the date your order is delivered. This policy applies to purchases made through the Tidyra website.

Return Eligibility

To request a return, contact us within 7 days of delivery. For a change-of-mind return, the product should be unused, complete with all parts and accessories, and packed in its original packaging.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the product and packaging. We’ll review the issue and help arrange an appropriate resolution.

How to Request a Return

Email tidyra.support@gmail.com with:

• Your order number and the email or phone number used to place the order.
• The reason for the return.
• Photos or video, if the product is damaged, defective, or incorrect.

We’ll review your request and, if approved, send you the return or pickup instructions. Please wait for our instructions before sending the product back.

Return Shipping

If the item is damaged, defective, or incorrect, Tidyra will arrange the return at no cost to you. For other eligible returns, we’ll tell you about any applicable return shipping costs before the return is arranged.

Refunds

Once we receive and inspect an approved return, we’ll email you the outcome. If your refund is approved:

• Prepaid orders will generally be refunded to the original payment method.
• For COD orders, we’ll contact you for the details needed to process the refund. Never share your UPI PIN, card PIN, or OTP.
• Refunds will be initiated within 14 days of approval. Your bank or payment provider may take additional time to show the amount in your account.

Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, contact us at tidyra.support@gmail.com. Depending on the issue and product availability, we’ll help with a replacement, exchange, or refund.

Order Cancellations

If you need to cancel an order, email us as soon as possible. We can’t guarantee cancellation once the order has been dispatched. Delivered orders are handled under the return process above.

This policy does not limit any consumer rights available under applicable law. Indian e-commerce guidance addresses returns for defective, wrong, or misdescribed goods and sets a maximum 14-day period for processing accepted refund requests.